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Support Analyst IRC248776
| Job | IRC248776 |
| Location | India - Gurgaon |
| Designation | Analyst |
| Experience | 1-3 years |
| Function | Content Engineering |
| Skills | strong written and verbal communication, Technical Support. |
| Work Model: | On-Site/Office |
Description
Department Operations :
ABOUT CALABRIO
Calabrio, Inc. is a growing software company that delivers highly innovative solutions for businesses that want to take their customer service organizations to the next level. Through call recording, workforce management, performance management and analytics, Calabrio customers have a new level of information about their customers and about their business. Calabrio delivers the most flexible, intuitive solutions in the industry, and our unique approach is why Gartner placed us in the Leader quadrant this year
Calabrio, Inc. is an equal opportunity employer. Copyright © 2018 Calabrio, Inc.
Requirements
CORE EXPECTATIONS
Receive customer emails and phone calls for Calabrio Customer Support
Create and dispatch customer cases as appropriate
Facilitate communication and engage internal teams to best serve Calabrio’s Customers
Ensure customer issues are worked in a timely manner to deliver a positive experience
Proactive communication to deliver updates to our customers on their issues
Manage multiple tasks in a fast-paced, changing environment
Other job functions and responsibilities will be defined by your direct supervisor/manager
Job Responsibilities
Support Services Coordinator
Are you a people person with great communication and interpersonal skills? Do you empathize with people’s needs and enjoy coming up with ideas to meet with it? Then this could be a great opportunity for you!
We are looking for an enthusiastic and talented Customer Service professional to join our North America team to support our users by creating a positive and engaging experience.
As a Customer Operations Coordinator you’ll be working in a small but growing team reporting to the Manager, Customer Operations. The Customer Operations Coordinator will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Coordinator interfaces internally with all departments in the organization to ensure that Calabrio’s customers needs are handled in a seamless and professional manner.
CORE COMPETENCIES
Strong verbal, written and interpersonal communication skills to interact with team members, customers, partners, and other departments
Ability to work independently and as part of a team
Ability to prioritize tasks and strong problem solving skills
Ability to work under pressure
Strong attention to detail and excellent organizational skills required
Ability to multi-task
Understanding of support processes and best practices
EXPERIENCE/EDUCATION
1+ years in customer service and/or in a call center environment
A 2-year degree in IT/Computer Science or Business Administration preferred
1-2 years of administrative work preferred
Experience in software a plus
Call center experience a plus
REQUIRED WORK SCHEDULE
Full Time
This position requires a 40-hour minimum work week
Available Shifts 24*7 and Location Noida
We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!