IT Infrastructure Engineer IRC236390

Job Responsibilities

Managing day-to-day issues of end users.

Coordinating with different sub teams in IT for resolution.

Managing Audio and video conferencing (equipment setup, configuration and testing).

Discussion with end users; proactive.

Managing assets / encryption  /VPN /cloud

Cordination with ISPs

Ablity work in ticketing tool system

Ablity to work & achieve defined SLA’s

Maintain the IT related Documents for Audits.

Responsilbe for all IT related services.

 

Essential Experience:

• 1 – 2 years’ experience working in a ServiceDesk role.
• User administration experience
• Experience of working with a team to deliver project work
• Windows , Linux and MacOS operating systems
• Remote access tools e.g. TeamViewer
• Understanding of anti-virus software
• Basic networking knowledge (DNS, DHCP, LAN, WAN, Firewall, VPN)
• Must have in depth Knowledge Microsoft 365 support knowledge.
• Must have in depth knowledge in Google work space 

Desirable Skills / Experience:

• Administration of the Atlassian stack (Jira, Confluence, Bitbucket, Trello)
• JAMF Mobile Device Management
• Legacy Windows OS both Server and Desktop
• Active Directory Users and Computers
• Active Directory Domains Services
• AWS / GCP administration experience

 

 

We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.