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AppOps Engineer Jr in Guadalajara, México IRC237891
| Job | IRC237891 |
| Location | Mexico - Guadalajara |
| Designation | Junior Software Engineer |
| Experience | 1-3 years |
| Function | Engineering |
| Skills | Apache, bash scripting, DNS, Java, Linux, MySQL, Nagios monitoring system, TCP/IP, Tomcat |
| Work Model: | Hybrid |
Description
A customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers’ productivity.
The goal is to create a SaaS product from the ground up in a public cloud framework.
Requirements
Professional Skills
- Strong ability to communicate clearly through writing in English
- Excellent verbal communication skills
- Ability to maintain positive and collaborative working relationships with coworkers and customers
- Strong desire to follow and document processes (create and share knowledge)
- Self-learner that invests time and effort in learning skills; able to learn quickly
- Able to manage and prioritize multiple incoming work streams
- Experience with Agile Scrum methodology a plus
Case Management Skills
- Capable of managing and prioritizing a case workload
- Consistently meets or exceeds individual and team commitments and SLAs
- Strong time management capabilities; works with sense of urgency and able to reprioritize work as situations change
- Understands bigger picture of case work and looks to resolve root cause (looks for trends, permanent fixes)
- Properly documents work in case and closes it out under SLA
- Ability to consistently adhere to a standard working schedule
- Ability to provide after-hours support coverage on a rotation schedule
Qualifications
- Minimum of 1+ years of providing relevant experience supporting applications and systems in a production environment
- Associate or higher degree in Information Technology, Computer Science, or equivalent experience
- Certifications in Linux, Public Cloud, MySQL, and other related tech are desirable but not required.
Additional Nice to Haves
- Experience with Electronic Health Record (EHR) / Electronic Medical Record (EMR) systems.
Job Responsibilities
Job Summary
Responsible for providing backend production support to the FairWarning application, this role is the owner of driving resolution to monitoring created case work. This requires the ability to troubleshoot, debug, and root cause problems and provide fixes to these issues. This is a position in the DevOps organization, and in this role the engineer will work closely and partner with DevOps, InfraOps, Engineering and Customer Support to ensure customer systems maintain high uptime, reliability, functionality, and performance.
Duties and Responsibilities Technical Skills
- Beginner to Intermediate command line Linux Skills
- Experience with supporting database backed applications (i.e. MySQL)
- Experience maintaining long running application service processes (Java, Tomcat, and Apache)
- Exposure to Linux subsystems such as sysvinit and systemd
- Beginner to Intermediate Scripting Skills (Bash, Perl, etc.)
- Problem Solving and Root Cause Analysis experience
- Basic networking knowledge (TCP/IP, HTTP, DNS)
- Familiarity with system access using SSH and SSH tunneling
- Some experience configuring and troubleshooting authentication (i.e. LDAP, SSO, SAML)
- Experience with virtual and physical compute environments (on premise and public cloud)
- Exposure to monitoring systems and configuration (i.e. Nagios)
- Experience troubleshooting and fixing application performance issues
- Experience with application troubleshooting, log analysis and event correlation
- Familiarity with software delivery and application deployment methodologies
- Experience with source code repository systems (i.e. GitHub)
We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.