Platform Management and Tech Support

Bringing together first-class People, Technology, and Processes to deliver improved operational efficiency

How we help

Offering engineering-led and focused tech support services powered by AI & GenAI solutions

We are focused on accelerating transition & innovation with high quality, optimized service delivery, enabling our clients to serve their customers through Next Gen Global Tech Support Centers.

Our capabilities

Platform Management and Tech Support Solutions

First class tech enablement for superior customer support and experience.

GlobalLogic Digital Accelerators

GlobalLogic Digital Accelerators are used to automate current services, enhancing both accuracy and reducing turnaround time.

GlobalLogic GenAI Workbench

The GlobalLogic Generative AI-optimized Workbench is designed for technical support representatives to accelerate support delivery while elevating the quality of every customer interaction.

Partner Digital Accelerators

GlobalLogic has established partnerships with industry-leading tools & platforms to elevate customer service quality and to enhance the customer experience.

Pioneering partnerships

Adobe

Our partnership has resulted in the Advanced Cloud Tech Support in India that delivers best in class functional, reliable and engaging user experience supporting all customers across the world.

Google Cloud

Enhancing enterprise innovation through the establishment of the Google Cloud Business Unit and Cloud Center of Excellence.

Partners Group

Developed an application which acts as the ”Board engagement planner and reporting tool” and is hosted on their AWS cloud platform.

Izdvojeni uvidi

Explore fresh thinking from GlobalLogic’s strategists and engineers.

See all

White Papers

Richard Lett

5 March 2025

Optimize MedTech Quality & Compliance with Automated Testing

AI-Powered SDLCTesting-as-a-ServiceHealthcare and Life Sciences

Blogs

Yuriy Yuzifovich

4 March 2025

The Future of Agentic AI: Designing Reliable Systems for Enterprise Success

Discover how Agentic AI, guided by control theory principles, empowers…

AI GovernanceAI-Powered SDLCMLOpsCross-Industry

3D-rendered image of a man on a space platform overlooking planet Earth, symbolizing the precision, adaptability, and innovation of agentic AI systems.

Blogs

Andy Eyherabide

19 February 2025

GenAI in Action: Lessons from Industry Leaders on Driving Real ROI

AI GovernanceMLOpsCross-Industry

FAQs

Your Platform Management & Tech Support questions, answered

Learn more about Platform Management & Tech Support at GlobalLogic.

What areas of your overall platform can GlobalLogic improve?
We have demonstrated, and can deliver, improvement in the following areas of your platform:
- Infrastructure, including physical servers and virtual/cloud infrastructure.
- Enterprise systems, including servers, networks, and applications.
- User facing products, including CX design, web, mobile, and desktop.
Can GlobalLogic improve our T2/T3 support?

Yes! Let GlobalLogic assist you in improving Escalation Management, Product Feature Configuration, Dedicated and Engineer-led support schemas.
How does GlobalLogic partner with clients to improve customer support?
We use three different approaches to partnering with our clients:
- GlobalLogic Digital Accelerators: tools to automate current services, enhancing accuracy and reducing turnaround time.
- GlobalLogic GenAI Workbench: designed for technical support representatives aimed at accelerating service delivery while elevating the quality of every customer offering.
- Partner Digital Accelerators: using established partnerships with industry-leading tools & platforms to elevate our service quality and enhance the customer experience.
How does GlobalLogic use GenAI to improve the technical support experience?

GlobalLogic creates Technical Solutions that introduce AI/Gen AI aided tools & accelerators focused on improving a technical support representative’s productivity and reducing case handling time. This improves both the customer and the support representative’s experience.

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