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Quality Lead – Hyderabad IRC254298
| Job | IRC254298 |
| Location | India - Hyderabad |
| Designation | Lead |
| Experience | 5-10 years |
| Function | Content Engineering |
| Skills | project management and team management, Quality Management |
| Work Model: | On-Site/Office |
Description
We are looking for a Quality Team Lead to oversee the GIS mapping process in a dynamic and fast-paced environment. The ideal candidate will be responsible for ensuring the quality and accuracy of mapping data, managing a team of quality analysts, and leading initiatives to improve process standards. You will collaborate with cross-functional teams, monitor key performance indicators (KPIs), and ensure that quality standards are met throughout the mapping process.
Requirements
• Proven experience in quality management, preferably in a mapping, geospatial, or data-related environment.
• Strong knowledge of mapping technologies and software tools, such as GIS (Geographic Information Systems).
• Excellent communication and leadership skills, with the ability to manage, mentor, and motivate a team.
• A keen eye for detail, with the ability to analyze data and identify quality issues.
• Strong problem-solving skills and the ability to provide constructive feedback.
• Ability to thrive in a fast-paced environment and handle multiple tasks and priorities simultaneously.
Job Responsibilities
• Manage a team of 60+ members, ensuring delivery against SLAs and consistently meeting reporting metrics.
• Conduct regular team briefings and meetings to provide status updates, new product information, and policy or procedure changes.
• Monitor associate escalations and provide constructive feedback and coaching to improve individual and team performance.
• Conduct 1-on-1 sessions with team members to review performance parameters, self-appraisals, and quarterly appraisals based on stack ranking.
• Enhance team communication, fostering a positive and proactive environment where team members feel supported and motivated.Manage team shrinkage, attrition, productivity, quality, and ensure that performance targets such as ETA, SLA, and TAT are met.
• Conduct regular quality checks on the mapping process, ensuring the accuracy and completeness of the data.
We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!