Engineer Tier 1, Product Support (SQL+ Networking) IRC252520

Description

GlobalLogic is looking for an enthusiastic candidate who has knowleadge in SQL and Networking. In this role, you will apply your web development expertise to assist with support, resolve issues and product enhancement. You will collaborate with various teams, including development, business, and customer support, to ensure a positive user experience and address any technical challenges.

Designation: Engineer

Experience: 0-1year

Work Location: Gurgaon

Requirements

What you’ll do:

– Triage issues coming from various channels such as phone, chat, or web portal
– Prioritize customer urgency and issues priority
– Search and reuse information gained from our internal information repositories
– Log all incidents and requests into our case management system
– Accurately document all customer interactions in a case management system
– Create positive experiences through effective and clear communication
– Excellent Communication Skills, Written and oral.

– Nice to have experience in Python.
– Appropriate sense of urgency and respect for our customers’ time and effort

What you’ll need to succeed:

– Ability to assess customer sentiment at all stages during the communication.
– Ability to drive issues through the organization with urgency.
– Ability to communicate verbally or in writing with the appropriate etiquette, timeliness, and professionalism.
– Ability to understand the business impact of issues.
– Ability to stay calm under stressful conditions while driving issues

Job responsibilities

– Triage issues coming from various channels such as phone, chat, or web portal.
– Prioritize customer urgency and issue priority.
– Search and reuse information gained from internal information repositories.
– Log all incidents and requests into the case management system.
– Accurately document all customer interactions in a case management system.
– Connect issues and cases to the most appropriate and effective resource.
– Create positive experiences through effective and clear communications, appropriate sense of urgency, and respect for our customers’ time and effort.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.