Današnji digitalni korisnici očekuju brža, personaliziranija iskustva kada se obrate kontaktnom centru tvrtke. Kao AWS partner za isporuku usluga za Amazon Connect, GlobalLogic vam može pomoći da isporučite proaktivna, predvidljiva korisnička iskustva koja koriste prave kanale i brzo se prilagođavaju potrebama vaših korisnika — bilo da to znači ažuriranje politike ili učinkovitiju obradu zahtjeva ili učinkovitije korištenje podataka radi prodaje personaliziranih proizvoda i usluga.
Procjena CX lanca vrijednosti
Iskoristite našu uslugu procjene koja se temelji na putovanju korisnika kako biste svojim ciljanim korisnicima pružili željeno iskustvo.
Usluge kontakt centra
Preskočite složenost postojećih sustava i pružite holistički pristup stvaranju boljih korisničkih iskustava.
Implementacija Amazon Connecta
Pružite besprijekorno korisničko iskustvo putem objedinjenog rješenja kontaktnog centra za glas, chat i upravljanje zadacima.
Poboljšanje vašeg korisničkog iskustva je više od pukog pomaka u tehnologiji. Pomažemo vam stvoriti digitalno okruženje koje vam je potrebno za brzu, održivu i sigurnu transformaciju. To činimo izgradnjom tri razine sposobnosti. (1) Amazon Connect čini temelj. (2) Zatim pružamo alate i procese potrebne za integraciju AI, ML i usluga automatizacije u vaše kontaktne tokove. (3) Naš posljednji korak je omogućiti vam izdvajanje i analizu bogatih podataka za stvarnu poslovnu vrijednost i saznanja.
Procjena CX lanca vrijednosti
Usluge kontakt centra
Implementacija Amazon Connecta
S više od 20 godina iskustva u digitalnom inženjeringu, GlobalLogic isporučuje cjelokupan dizajn proizvoda, razvoj, testiranje i kontinuiranu isporuku putem Agile i CI/CD metodologija. Pomažemo vam u stvaranju plana, strategije i arhitekture — te pružamo resurse i skup vještina potrebnih za poticanje promjena u cijelom poslovanju. Zajedno stvaramo platformu i procese koji su vam potrebni za isporuku iskustva koje je doista usmjereno na korisnika s minimalnim rizikom i maksimalnom dodanom vrijednošću.
Usluga kontaktnog centra pomaže korisnicima u organiziranju i upravljanju interakcijama s korisnicima kroz različite kanale. Njegova primarna svrha je ponuditi korisnicima djelotvornu i učinkovitu tehničku podršku, korisničku službu i pomoć u prodaji.
Najbolja rješenja za kontaktni centar obično uključuju personaliziranu uslugu prilikom čega se klijenti slušaju i njihovi problemi rješavaju na učinkovit i pravovremen način. Stoga su učinkovita komunikacija, jasne preporuke i brzo vrijeme odgovora vrlo važni.
Službe kontakt centra razgovaraju izravno s korisnicima. Utječu na korisničko putovanje i iskustvo s tvrtkom. Stoga je pružanje besprijekornog korisničkog iskustva ključno za tvrtke koje žele održati i povećati svoju trenutačnu bazu klijenata uz izvrsnu brigu o korisnicima.
Glavne značajke rješenja kontaktnog centra uključuju učinkovitu komunikaciju s klijentima putem telefonskih poziva, e-pošte, live chat poruka, SMS poruka i ticketa za podršku tvrtkama.
In GlobalLogic, I've found a remarkable equilibrium between my personal life, professional development, and work responsibilities. The option to work remotely has been a game-changer, allowing me to craft a schedule that harmonizes family time, personal pursuits, and career aspirations.
Marko, Software Engineer
As a Senior Marketing Specialist at GlobalLogic, I merge data with creativity to design digital campaigns and video content. My passion for the environment shines through the 'EcoHike' project, with which I aim to inspire my colleagues to drive ecological change.
Joanna, Senior Marketing Specialist
As a leader, I value the development and well-being of my team members. I strive to provide them with a supportive and collaborative environment, where they can express their ideas, share their feedback, and learn from each other. I also mentor and coach them to help them achieve their personal and professional goals.
Marcel, Engineering Director
GlobalLogic provides me with the opportunity to explore creative solutions in medical software and, most importantly, collaborate with people, which I truly enjoy. As a project manager, I appreciate working with professionals dedicated to eHealth system enhancement. Despite strict regulatory frameworks, we have the chance to creatively shape the future and propose innovative solutions.
Veronika, Engineering Manager
My responsibilities include developing automated tests and conducting testing on applications and firmware. I provide support to new hires, junior team members, and fellow testers - mentoring brings me lots of joy. Additionally, I am passionate about Lego Mindstorms and Lego Technic, actively engaging in Lego SUMO competitions.
Paweł, Lead Test Engineer
I have always been passionate about technology and now I work on building solar plant management software. My job involves multiple responsibilities such as writing code, communicating with clients through calls, emails, and messages, and creating sprints and tasks. I really enjoy working with GlobalLogic because it offers great opportunities for new projects and technologies as well as career development.
Loredana, Senior .NET Developer
Cooperating with the GlobalLogic Team is not just a “dry” career. There is great encouragement from the side of the Team. The Team that will support you not only in project activities. It gives the opportunity to realize oneself as a professional without being squeezed into any framework. Firstly, this is a great corporate culture, which effectively gives freedom in implementing projects and seamless cooperation with the Client.
Serhii, Senior Delivery Engineer
Children who played in the sandbox and built magical castles with towers and gates; who gazed at clouds and searched for rabbits, have grown up. Now they are at GlobalLogic, constructing complex systems with their own Security and Gates, looking at other Clouds, and searching for entirely different RabbitMQ. I am also among these experts. I take pride in creating quality products while not losing the magic I remember from the sandbox.
Hanna, Lead Software Engineer
I work as a Software Architect and Team Lead on a project for the automotive industry. My role involves both technical expertise and team leading. Working at GlobalLogic has given me the chance to take advantage of the global market and its many opportunities.
Sabin, Senior Software Architect
As a GlobalLogic employee, I feel it’s natural to always strive for meet or exceed the client expectations. I have always appreciated GlobalLogic Sweden’s flat organization enabling casual and personal relations with all members of the GlobalLogic team. I also enjoy the constant opportunities to every day develop new knowledge in todays and future technologies.
Per-Anders, System Engineer
It has always been very easy to communicate with everyone at the company when I have any issues or questions and the resolutions are really fast too. This was my first time coming and working in Sweden and everything was really smooth. Everyone is really friendly and helpful. I also got into a good project and got a lot of exposure working in it. I learnt a lot and have been growing continuously since then.
Sourav, Senior Software Engineer
Having relocated from Ukraine to Berlin, I cherish the team spirit here, the well-structured processes and development opportunities.
Olena, Team Lead Quality Assurance
I enjoy working in a dynamic environment, with different customers while raising awareness for functional safety in the automotive industry.
Christian, Senior Software Engineer
The international working environment at GlobalLogic introduces me to novel work practices and diverse perspectives. What brings me particular joy is our involvement in developing software for the medical field. Knowing that our work contributes to enhancing the quality of life for patients makes me proud to be a part of something significant—a venture that adds real value to individuals and society.
Suzana, Team Lead Manager
Naši zaposlenici mogu biti u doticaju s klijentima širom svijeta bez potrebe da napuste Hrvatsku. Za mene to znači rad na internacionalnim projektima s ljudima diljem svijeta, a sve to iz udobnosti svoga radnog mjesta u Hrvatskoj. Svakodnevno surađujemo i učimo jedni od drugih, a globalne prilike koje dobivam se stalno mijenjaju u okviru čega vidim mjesta za daljnji napredak. GlobalLogic mogu opisati kao kombinaciju velike tvrtke i startupa – atmosfera je opuštena i poticajna kao u maloj tvrtki, a istovremeno se radi o korporaciji koja je prisutna u cijelom svijetu.
Milena, Head of HR
Tamo gdje sve ide glatko, lako je raditi, no postoje dani kada ništa ne ide od ruke. Tek tada primijetite prednosti rada u GlobalLogicu. Nakon razgovora s kolegama uz kavu, uvijek dobivam inspiraciju. Radim na temama u okviru automobilske industrije koje su doista izazovne, zanimljive i ponekad frustrirajuće. No, također imam dosta vremena za učenje novih stvari i novih tehnologija, često izvan samog projekta, što me čini vrlo sretnim.
Nenad, Senior Software Engineer
