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Tier 1 Production Application Support Engineer IRC245416
| Job: | IRC245416 |
| Location: | India - Gurgaon |
| Designation: | Analyst |
| Experience: | 1-3 years |
| Function: | Content Engineering |
| Skills: | alert manger, Incident & Problem Management., SQL |
| Work Model: | Remote |
Description:
Our client is a global provider of data and analytics for the energy transition. The services include data, analytics, insight, events and consultancy across the renewables, energy and natural resources sectors. The Support team will be required to support multiple applications.
Requirements:
● 1-2 years of experience in international production support or a similar role.
● Ready to work in rotational shifts
● Excellent communication and coordination skills, with the ability to manage stakeholders
and incident calls effectively.
● Hands-on experience monitoring production systems and checking logs.
● Ability to run pre-written database scripts (experience with SQL databases is preferred,
but not required to write queries).
● Experience with ticketing systems such as ServiceNow, Jira, or similar tools.
● Strong problem-solving skills, with attention to detail and the ability to manage multiple
tasks simultaneously.
Job Responsibilities:
● Monitor production notifications and alerts to ensure timely identification and resolution
of issues.
● Incident management: Attend incident calls, providing first-level support and escalating
when necessary.
● Check logs to diagnose and resolve issues, escalating complex cases to higher tiers or
relevant teams.
● Execute pre-written database scripts to assist in troubleshooting and resolving incidents
(no requirement to write new database queries).
● Collaborate with SREs and involve SMEs as needed to resolve production incidents
effectively.
● Work on production support tickets, ensuring timely updates and resolution in alignment
with service-level agreements (SLAs).
● Ensure that all incidents and actions are properly logged in the ticketing system with
clear documentation
What We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!