Description
Work Wave Support – SOW currently under discussion with the client
Requirements
– Any Graduate
– 5+ years of experience in a contact center environment
– In-depth knowledge of performance metrics
– Team player, Critical thinker and problem-solving skills
– Good time-management skills
– Excellent interpersonal and communication skills
– Very strong expertise in Excel & powerpoint/Sheets
– Experience in process training design and delivery
– Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
– Supports team manager and performs management duties
– Excellent written and verbal communication skills, including public speaking
– Attention to detail is a must.
– Quick learner with proven ability to lead and develop a team.
– Creative problem-solving and analysis skills.
– Desired experience in planning, strategizing and managing a project independently.
– Experience in Client communication would be an added advantage
– Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Job responsibilities
– Managing multiple projects simultaneously, collaborating closely with product managers to ensure timely and successful delivery
– Fostering a positive and collaborative team environment by promoting open communication and mutual respect
– Setting clear and achievable team goals aligning them with organizational objectives
– Effectively delegating tasks and set realistic deadlines to optimize team productivity and efficiency
– Monitoring day-to-day operations to ensure smooth workflow and identify potential bottlenecks
– Tracking and analyzing team performance metrics to identify areas for improvement and celebrate successes
– Identifying training needs and provide coaching and mentoring to develop team members’ skills and capabilities
– Addressing challenges and roadblocks proactively, implementing effective problem-solving strategies
– Communicating effectively with clients to understand their needs and manage expectations
– Encouraging a culture of continuous improvement by seeking innovative solutions and embracing new technologies
What we offer
Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.