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L2 Support Engineer IRC222172
| Job: | IRC222172 |
| Location: | India - Hyderabad |
| Designation: | Software Engineer |
| Experience: | 3-5 years |
| Function: | Engineering |
| Skills: | Customer Support, SQL |
| Work Model: | Hybrid |
Description:
We are seeking a dedicated Junior L2 Support Engineer with strong SQL skills and prior database experience. The role involves troubleshooting customer issues, providing exceptional support, and working in various shifts. Excellent communication skills and a B.Tech degree in any discipline are required.
Requirements:
- Strong proficiency in SQL for troubleshooting and resolving database-related issues.
- Experience with scheduler applications is preferred.
Preferences:
- Strong troubleshooting skills and ability to resolve customer issues.
- Excellent verbal and written communication skills.
- Ability to talk to customers and understand their technical issues.
Job Responsibilities:
- Provide Level 2 support for customers, resolving technical issues related to our products and services.
- Troubleshoot and resolve database (SQL) issues efficiently and effectively.
- Communicate with customers to understand their needs and provide timely solutions.
- Collaborate with internal teams to escalate and resolve complex issues.
- Maintain accurate records of customer interactions and troubleshooting steps in our support system.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Work in shifts, including morning and evening shifts, to ensure 24/7 support coverage.
What We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!