Tier 2 , Product Specialist – Adobe Campaign IRC249983

Description

Looking for candidates with experience on Javascript & HTML with excellent communication. Immediate joiner preferred.

Requirements

• Provide technical support and product guidance to customers, partners, and others involved in developing campaigns and other marketing channel communications on our platform at all stages of the cycle.
• Proactively develop and nurture good working relationships with developers and users at customer sites to ensure that their success with our product is assured through your efforts.
• Effectively research, record, and maintain ongoing knowledge of best practices for product usage in all areas of functionality
• Build and maintain strong working relationships with other teams that support customer needs and business goals.
• 1-3 years of experience in a software support environment supporting complex, multi-tiered enterprise software applications.
• Experience writing and debugging SQL statements, and XML/Javascript/HTML are required.
• Experience with one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL) is required.
• Experience with web services APIs, database connectors, and SOAP.
• Proven in-depth of knowledge of complex, database-centric, internet-based systems
• Ability to multi-task and work through problems independently
• Excellent Communication skills (written & verbal)
• Comfortable in 24X7 Working environment
• 4-year degree or equivalent experience

Job responsibilities

– Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product.
– Thoroughly documenting all communication, troubleshooting, and activity on issues reported by customers
– Educating customers on specific product functionality required to resolve their issues.
– Writing and presenting internalinformal courses on troubleshooting areas of product functionality.
– Creating solution entries as required
– Working cooperatively with other Technical Support team members and members of other Adobe teams such as consulting services, Engineering, technical operations, and deliverability.
– Timely communication with customers concerning status of open support issues
– Troubleshooting issues related to 3rd party software applications
– Should be flexible to work in a rotational shift environment (24*7)

 

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.