Technical support in the field of hardware and software for the end user IRC253623

Description

Our client is Tier-1 Automotive company with the mission of elevating people’s lives by making self-driving cars real. A joint venture between leading Car manufacture corporation and active safety solution corporation from April 2017, a truly modern company with high energy, dedication and passion. Client company uses a disruptive, never-seen before business model to produce world-leading competence in key technology areas. Delivering leading advanced driver assistance systems, highly automated driving, and cloud based solutions. We are dedicated to transforming the automotive industry and catapulting into the future of transportation. With over 120000 employees worldwide and a high growth rate. The offices locate in France, Czechia, Poland, USA, Germany, Japan, China.

Requirements

• Very good knowledge of computer hardware and software
• Knowledge in asset management and user administration
• Strong analytical skills, troubleshooting and IT workplace endpoint problem-solving abilities
• Excellent communication skills both internal and external
• Organized and methodical work approach with attention to detail and accuracy
• Ability to manage multiple priorities and tasks
• Providing excellent user experience
• Effective participation in team work
• Knowledge of English at level B2

Job responsibilities

• Provide first level technical support for all users within the program, including HW and wide range of systems and tools
• Diagnose and resolve operation incidents, prioritize and manage many open cases at once
• Troubleshooting and monitoring the proper operation of the company’s IT infrastructure and services
• Diagnosing, repairing or reporting problems with user equipment to the customer
• Travel to remote sites to assist users if needed
• Provide support to engineers joining the program with HW and SW deployment processes
• Provide professional training and coaching to users
• Solving current problems with the reporting system
• Participating in strategic planning and technical planning for IT-related business needs (eg. newcomers setup planning)
• Drive and Orchestrate project How-To’s, train project stakeholders (internal and external) on the structure of this documentation

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.