Team Lead – Content Moderation IRC261097

Description

The role involves leading multiple operations teams (around 50 members) and overseeing governance, performance management, and team development.Candidate will be responsible for managing stakeholder relationships, conducting root cause analysis to improve productivity and quality, and driving strategic objectives with program managers. The position requires expertise in data analysis, process optimization, and ensuring high team performance by meeting targets and maintaining operational excellence. You will also be responsible for reporting, team engagement, and continuous process improvements

Requirements

• Post Graduate in English with a minimum of 6+ years of overall work experience
• 3+ years of experience in setting up and managing successful teams of 50+ Head counts
• Experience in leading a team to assess AI responses for accuracy, relevance, clarity, and safety
• Good working knowledge of MS Office/Google Office (Word, Excel, PowerPoint)
• Ability to define and understand operational metrics and controls
• Ability to understand stakeholders’ requirements, delegate tasks, and prioritize actions
• Strong data analysis skills
• Excellent written and verbal communication skills with good interpersonal skills
• Quick learner with the ability to guide and govern the team with minimal supervision
• Self-starter who can learn independently and stay motivated with limited direction
• Comfortable with a startup environment, quick adaptability, and project building
• Strong team player
• Exposure to Gen AI is a plus
• Experience in prompt engineering and AI models

Job responsibilities

• Lead multiple operations teams, each with 50+ headcount
• Manage governance, mentoring, and guidance for teams
• Conduct regular one on one with team members and handle poor performance issues
• Manage stakeholder relationships with Program leads, Product, and Engineering teams
• Perform daily root cause analysis (RCAs) to identify process/team-level gaps related to productivity, quality, and address them promptly
• Work closely with program managers to drive strategic objectives, cross/upskill the team, achieve production targets, and optimize/automate operational processes
• Develop Subject Matter Expertise in the operations process
• Meeting/exceeding targets (Productivity, Quality, SLA, Efficiency, and Utilization)

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.