Junior Product Support Engineer IRC260141

Description

Our customer is a dynamic, growth-oriented company serving an exponentially growing industry.

Customer provides professional-grade fixed wireless broadband and microwave solutions for customers around the world. Our solutions are deployed in thousands of networks in over 153 countries, and our innovative technologies provide reliable, secure, cost-effective connectivity that’s easy to deploy and proven to deliver outstanding metrics.

Our customer has a few development centres: Rolling Meadows, IL, USA and Ashburton, Devon, UK.

Requirements

A Product Support Engineer (PSE) will be part of a world-class, highly motivated, highly skilled team of Technical Support Engineers (TSE) who are committed to supporting carrier grade wireless equipment and Management Systems to customers in various verticals starting from WISP to Federal Governments.  This person would have to become part of the engineering team and partner with the engineering team to drive software fixes and solutions to complex issues.

Required Skills:
• BS/MS degree in a technical discipline (Radio/Electrical/Computer Engineering or Telecommunications)
• Minimum of 1+ years of industry experience supporting real-world products or systems
• Understanding of RF architecture and radio-wave propagation (MCS, Power Control, RF link budget calculation )
• Experience in Linux/Network administration
• Understanding and knowledge of L2/L3 networking standards
• Willingness / ability to travel occasionally for customer visits, training, etc.
• Ability to multi-task between two or more projects and perform these tasks with velocity
• Upper-Intermediate level of English

Preferred Skills:
• Experience in the wireless communications industry (fixed narrowband, broadband, cellular and/or software-defined radio experience is a big plus)
• Understanding of radio-link parameters (SNR, CINR, RSSI, NF)
• Knowledge of digital transmission systems and modulation techniques (MIMO, OFDM, QAM, QPSK and BPSK)
• Knowledge of wireless RF equipment and tools (Network Analyzers, Spectrum Analyzers, Signal Generators and Arbitrary Waveform Generators)
• Experience in the wireless network system test (MAC layer protocols, Security protocols, 802.3 / 802.1 standards,
• Knowledge of traffic testing techniques and tools (IXIA/JDSU/Wireshark/Iperf)
• Experience with the following tools: TestRail, Jenkins, Jira
• Ability to develop troubleshooting guides and to effectively mentor as well as learn from team members
• Ability to interface with end customers and operators in training, assisting and troubleshooting product deployments
• Logical mindset which is essential for efficient debugging of product defects and reported issues
• Good logical communication skills, both verbal and written
• Self-motivated personality and ability to work independently as well as on a team

Job responsibilities

• Support a series of narrowband and/or broadband outdoor and indoor wireless products and systems
• Analysis of technical requirements and published standards to debug customer reported issues
• Reproduce customer reported issues in a laboratory environment
• Formal testing involving test specification, execution, result capture and analysis
• Isolate, reproduce, track and verify bugs
• Timely and accurate reporting of work activity status and issues
• Evaluate RF performance of customer networks to better resolve customer reported issues
• Interface with customers, particularly with high priority escalations.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.