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Ssr/Sr Technical Support and Test Automation Engineer IRC253668
| Job: | IRC253668 |
| Location: | Argentina - Buenos Aires |
| Designation: | Senior QA Analyst |
| Experience: | 3-5 years |
| Function: | Quality Assurance |
| Skills: | Application Support., Debugging, Selenium |
| Work Model: | Remote, Hybrid |
Description:
The selected person will work together with a GL team (6 folks) on a backlog of tasks.
Requirements:
● Bachelor or Certificate in Engineering/ComputerScience or Information Technology or a related field.
● Strong technical aptitude, debugging, and problem-solving skills.
● Experience in a customer-facing technical support role ideally working with an AWS environment
● Experience with software testing methodologies and tools.
● Excellent communication and interpersonal skills.
● 3 year experience in IT helpdesk or technical
● Hands-on experience with automated testing frameworks (e.g., Selenium, JUnit, TestNG, Cypress).
● Experience with Javascript, Python, or other scripting languages.
Job Responsibilities:
● Provide timely and effective technical support to internal customers, sales, CSMs over zoom, slack, or email
● Troubleshoot, resolve, and perform technical support tasks related to our products and engineering services for internal customers.
● Document internal customer interactions and solutions in our knowledge base.
● Triage and escalate complex issues to appropriate engineers as needed
● Execute test plans for new and existing products.
● Perform basic QA, functional, performance, and regression testing.
● Identify and report software defects.
● Work closely with test and development teams to identify, reproduce and resolve issues.
● Collaborate with cross-functional teams, including engineering, product, analysts,, and customer success.
● Contribute to the improvement of our products and processes.
What We Offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.